Finding an item is easy once you know how we have the database designed !

So here is how I have done it. All items are first listed into suitable "Main Categories" then broken down into a "Secondary Category" and if needed then broken down into a third category. As an example. the item number A1 which is a Turtles Mold. First we listed it in a "Candy Products" category, then Into a "Molds" category, and finally into a category named "Animal Molds"  HINT: if you are not sure of where we may have hid something, do a key word search: IE: using the keyword "chocolate" will display every item in which we have the word chocolate in either the title or description, no matter where it is listed in the categories.

The Search Engine!

The Search is designed to pull up items by either of these ways: 1. Item name, 2. Item Number, 3. A key word found in the name or descritpion. You can also use the "Advanced Search" and find item by category. Feel free to experiment with different methods and procedures.

Selecting /Adding items for your cart!

You can select items to order by a couple different methods, 1. Using the "Buy Now" beside each item will add that quanity chosen to your cart. 2. Or you can select the quantity of items wanted, then scrolling to the bottom of each page select the "Buy List" button.  The buy list button is quicker as the page will only refresh once, while using the Buy Now button will refresh after each click. 3. The option to buy each item is also available when viewing the item. Don't worry about mistakes here, you can always edit the quantity while viewing your cart.

Security!

Yes, This site is secure, but only during the display of the order form. Once you click on Submit Order, you and your cart contents are redirected to our secure server. You will see the padlock become highlighted. And you will get a Certificate Notice. Your browser will say it does not reconize the certificate. The reason for this is simply because I wrote my own instead of having another company write one for me. And my version is not registered with Netscape or IE. As of this memo I am running the latest bug free version of ApacheSSL.  Our server has only 1 authorized user. "ME". We have our own system which is not connected to any other servers. It has no FTP or Telnet access. And it is very closely monitored for attempted hackers.  For further Security, None of your credit card information is ever stored on this system. When you choose payment by Credit Card you are connected (redirected) to Authorize.net.server (One of the leading Credit Card processors for internet transactions). Your information is then entered on that server. (you can check this by clicking back after processing your order, you will see the CC numbers are no longer viewable).  YOUR PERSONAL INFO IS NEVER SENT BY EMAIL. During the testing phases, and occasionally to check operations I enter and use my own Credit card info with no concerns.

Payments we Accept!

We will gladly accept Checks/Money orders. Master Card, Visa, American Express and even PayPal (for now ??) Using Check or money order. You will receive a receipt for you order once submitted, PLEASE print this off. It contains our address. You will not be contacted unless we have major problems with your order. Your order will remain active (PENDING) for 10 days. If payment is not received within that time your order will be canceled automatically. You will then need to resubmit it. WE WILL NOT ACCEPT FOREIGN CHECKS, OR MONEY ORDERS FROM A SOURCE OTHER THAN YOUR COUNTRIES POSTAL SERVICE. This is due to the high cost of processing these items.  For Credit Card payments. This is the fastest way and easiest to work with. We start processing your order as soon as we get it. Many times we can get the order out within minutes of you placing it. Again cards accepted are Visa, MasterCard and American Express. For PayPal. We are working on a module so you can pay directly off our site. But due to PayPal's design it is rather cumbersome to get properly functioning. For the time being simply select payment method by "POSTAL" this will allow you to submit the ordr as tho you are payng by check or money order. Then drop us an email requesting PayPal info and we'll pack your order, and email you the proper total with shipping and how to pay. We try to make things as pleasant and easy as we possibly can.

Orders and BackOrders

We try to stock everything we advertise. Sometimes this is impossible. Keeping up with inventory has been our "Worst Nightmare". It's been impossible to predict how many of a certain item people will purchase, which in many cases leaves us high and dry for a few days.  What has been noticable is when there are a number of different customers ordering at the same time. If you select an item in stock and place it in your cart. (at this time the item is in stock). If there is another customer purchasing the same item, and they check out before you do, that item may no longer be in stock. (items are deducted from inventory at the time of checkout).  This does happen and quite frequently.  We do order from our suppliers almost dailey. And our turn around time for out of stock items averages approx 5 days.  I try to keep our orders desk as clean as possible. We will ship partial orders if BO items are not due to arrive within the 5 days, and then send the BO's as soon as they arrive. If an item is no longer available or takes to long to re-stock (seasonal type items), we will cancel those item(s) and if charged refund your money.  Canceling an order: How to

Want Something We don't Have!

When I started this Internet Business on-line I realized I needed to cater to you in order to become succesful. So in order for me to carry what you want, I need to be told. I have no problems with trying to find and stock what interests you. This is how we have managed to build our inventory to the extent that it is now. (and growing rapidly). We are currently adding about 10-15 new and requested products weekly. We are constantly looking for new products to add, so if you have any requests fell free to drop us a email. We'll even add new suppliers to our sources if asked to do so. (please tho remember we are regulated here by Penna. dept of Ag, and carry food items, so we do have limitations).

How to cancel an Order

We will gladly cancel your order at any time with notification. However we must receive notification PRIOR to your order being shipped. If we ship your order and it is then canceled, you will need to return all items at your cost before we will issuse any credits or refunds. All canceled/Returned orders will be subject to a 15% restocking fee. No credit or refunds will be issued for money paid to third parties, such as FedEx, US postal, etc. You can also cancel an order by refusing to accept the package. These type cancelations will be subject to the same terms as notification cancelations. No Refunds for third party costs and a 15% restocking fee. Should we be able to cancel your order prior to shipment (leaving the building) there will be no restocking fees or third party fees, you will receive a full refund.